Owner Questions

Frequently asked questions from our owner/landlord clients.

• Can I keep having GTL manage my property for as long as the current tenant stays, then terminate after that?
• Why am I being charged a Homeowner's Insurance Risk Mitigation Fee?
• I received a utility bill for my property that the tenant should have paid; what do I do?
• Can I make a contribution to my owner account using a credit card?
• How can I update my contact information?
• Why is there a hold placed on my account?
• Can I terminate my tenant's lease early?
• Can I do my own rent-ready repairs?
• Can you get multiple quotes for my repair?
• How do you select vendors? Can I use my own?
• Which insurance carriers will list GTL on a landlord's policy?
• Do your vendors warranty their work?
• Can we provide only one social security number for multiple owners?
• Why did a vendor charge me for two trips on the same repair?
• What is SureVestor Landlord Insurance?
• Why do some new tenants submit so many repair requests?
• Why do I have to provide a social security number or tax ID?
• How can I be sure the HVAC filters are being changed on my house?
• Can you please not file an eviction on my tenant?
• When do you pay owners?
• Using Your Owner Portal
• Can I get an itemized invoice for each repair?
• Can you do more than one inspection per year on my house?
• Will you work with home warranties?
• How do I deposit money into my owner's account?
• Do you accept Section 8?
• Will you pay me for referring someone to manage their property?
• Why can't I speak with my tenant myself?
• Can I get a call for approval before every repair?
• Do you rent to tenants who have restricted dog breeds?
• When are monthly statements posted?
• Why Do I Only Get an Invoice from GTL and Not From the Vendor?
• Can I increase the rent to this amount for the lease renewal?
• What is the Pet Damage Guarantee?
• Can I Conduct My Own Inspection
• What Does the Yearly OnSight PROS Inspection Cover?
• Can we do a lease term longer than a year?
• Who should you contact with questions or issues with your rental property?
• Why is there a commission charged on repairs?
• When do you get estimates for repairs?
• How do I get reimbursed for pet damage?