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Frequently asked questions from our owner/landlord clients.
Can I keep having GTL manage my property for as long as the current tenant stays, then terminate after that?
Why am I being charged a Homeowner's Insurance Risk Mitigation Fee?
I received a utility bill for my property that the tenant should have paid; what do I do?
Can I make a contribution to my owner account using a credit card?
How can I update my contact information?
Why is there a hold placed on my account?
Can I terminate my tenant's lease early?
Can I do my own rent-ready repairs?
Can you get multiple quotes for my repair?
How do you select vendors? Can I use my own?
Which insurance carriers will list GTL on a landlord's policy?
Do your vendors warranty their work?
Can we provide only one social security number for multiple owners?
Why did a vendor charge me for two trips on the same repair?
What is SureVestor Landlord Insurance?
Why do some new tenants submit so many repair requests?
Why do I have to provide a social security number or tax ID?
How can I be sure the HVAC filters are being changed on my house?
Can you please not file an eviction on my tenant?
When do you pay owners?
Using Your Owner Portal
Can I get an itemized invoice for each repair?
Can you do more than one inspection per year on my house?
Will you work with home warranties?
How do I deposit money into my owner's account?
Do you accept Section 8?
Will you pay me for referring someone to manage their property?
Why can't I speak with my tenant myself?
Can I get a call for approval before every repair?
Do you rent to tenants who have restricted dog breeds?
When are monthly statements posted?
Why Do I Only Get an Invoice from GTL and Not From the Vendor?
Can I increase the rent to this amount for the lease renewal?
What is the Pet Damage Guarantee?
Can I Conduct My Own Inspection
What Does the Yearly OnSight PROS Inspection Cover?
Can we do a lease term longer than a year?
Who should you contact with questions or issues with your rental property?
Why is there a commission charged on repairs?
When do you get estimates for repairs?
How do I get reimbursed for pet damage?