Resident Questions

Frequently asked questions for our residents/tenants.

• Can I cancel my notice to vacate?
• Can I remove a pet from my lease?
• Can I terminate my lease early?
• I need technical support for online payments!
• Can you issue me a new security deposit refund check?
• Do I have to provide my banking information to verify my income?
• I accidentally overpaid my rent! Can I get a refund?
• Can a tenant be removed from the lease?
• What happens if my lease goes month-to-month?
• I missed the deadline to give notice to vacate; what can I do?
• Why was I charged an HVAC Filter Fee?
• Why did I get charged for a repair bill?
• What can I do if I think one of your tenants or clients stole my identity?
• I lost my keys or locked myself out!
• What happens if I bounce a payment?
• Where can I get a copy of my renter's insurance policy?
• What paint color does GTL use for interior walls?
• Can you tell me why you aren't renewing my lease?
• Can you provide a Spanish language lease?
• Can I eliminate my security deposit waiver fee?
• Why do you charge a fee for paper payments?
• Are there any charities that can help us if we are short on money for rent?
• Can I get regular keys for my smart lock rental house?
• How does the move-out process work?
• Can I pick up my security deposit refund check instead of it being mailed?
• How do I request a reasonable accommodation for my disability?
• How quickly will I get my security deposit refund?
• Can I cancel or reschedule a move-out inspection appointment?
• Vulgar or Abusive Language
• Can a tenant terminate a lease early for domestic violence?
• Can you delay filing eviction on me?
• What is the Initial Pet Administrative Fee for?
• Do you rent to tenants who have restricted dog breeds?
• Why is my security deposit more than a month's rent?
• How do I submit a repair request?
• What are my lease renewal options?
• Using Your Resident Portal
• How do I add another tenant to my lease?
• Why is there a pet fee and not just a pet deposit?
• Why Can't I See the Utility Bill?
• How can I pay my rent?
• Adding a Pet to a Lease
• Can our security deposit refund be split up?
• How much notice is required to not renew my lease?
• I'm a tenant, and I couldn't meet with the CEO or Broker; why not?
• Do you accept Section 8?
• Can you waive the higher deposit amount for me?
• Can I get my Credit Contingency Fee removed or reduced?
• Making Cash Payments Using RentMoney
• Clogged Drains, Pipes, & Septic Systems
• Waiving Late Fees
• Can I get my payment restrictions lifted?
• Filing A Renter's Insurance Claim
• What Happens if I Don't Switch the Utilities Into My Name?
• Can my visiting friends or relatives bring a pet?
• Why do you always want us to communicate in writing?