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Frequently asked questions for our residents/tenants.
Can I cancel my notice to vacate?
Can I remove a pet from my lease?
Can I terminate my lease early?
I need technical support for online payments!
Can you issue me a new security deposit refund check?
Do I have to provide my banking information to verify my income?
I accidentally overpaid my rent! Can I get a refund?
Can a tenant be removed from the lease?
What happens if my lease goes month-to-month?
I missed the deadline to give notice to vacate; what can I do?
Why was I charged an HVAC Filter Fee?
Why did I get charged for a repair bill?
What can I do if I think one of your tenants or clients stole my identity?
I lost my keys or locked myself out!
What happens if I bounce a payment?
Where can I get a copy of my renter's insurance policy?
What paint color does GTL use for interior walls?
Can you tell me why you aren't renewing my lease?
Can you provide a Spanish language lease?
Can I eliminate my security deposit waiver fee?
Why do you charge a fee for paper payments?
Are there any charities that can help us if we are short on money for rent?
Can I get regular keys for my smart lock rental house?
How does the move-out process work?
Can I pick up my security deposit refund check instead of it being mailed?
How do I request a reasonable accommodation for my disability?
How quickly will I get my security deposit refund?
Can I cancel or reschedule a move-out inspection appointment?
Vulgar or Abusive Language
Can a tenant terminate a lease early for domestic violence?
Can you delay filing eviction on me?
What is the Initial Pet Administrative Fee for?
Do you rent to tenants who have restricted dog breeds?
Why is my security deposit more than a month's rent?
How do I submit a repair request?
What are my lease renewal options?
Using Your Resident Portal
How do I add another tenant to my lease?
Why is there a pet fee and not just a pet deposit?
Why Can't I See the Utility Bill?
How can I pay my rent?
Adding a Pet to a Lease
Can our security deposit refund be split up?
How much notice is required to not renew my lease?
I'm a tenant, and I couldn't meet with the CEO or Broker; why not?
Do you accept Section 8?
Can you waive the higher deposit amount for me?
Can I get my Credit Contingency Fee removed or reduced?
Making Cash Payments Using RentMoney
Clogged Drains, Pipes, & Septic Systems
Waiving Late Fees
Can I get my payment restrictions lifted?
Filing A Renter's Insurance Claim
What Happens if I Don't Switch the Utilities Into My Name?
Can my visiting friends or relatives bring a pet?
Why do you always want us to communicate in writing?